The Magistral Data Stream Network

The elastic infrastructure to build and connect your realtime IoT apps

Privacy Policy

By signing up for Magistral messaging service and using this services you (as a customer of Magistral service) fully agree and accept this Privacy Policy according to provisions of this document and irrevocably grant Magistral and Severedge GmbH the rights indicated in this document:

1. Collected information

When you signing up for Magistral messaging service, we collect personal information, which includes your e-mail account as well as first and last names.

For Magistral paid plans we also collect payment information, that may be credit card numbers or account details of online payment systems, supported by our online payment processing provider. This provider is not permitted to store, retain, or use billing information except for the sole purpose of payment processing on our behalf, and is subject to confidentiality obligations restricting the disclosure of information collected to other third parties.

Magistral web-site also collects non-personally-identifying information, that web browsers and servers typically make available (browser type, language preference) and store it in cookies, that help us understand and analyze visitors behaviour more accurately.

After termination of subscription and cease of Magistral service usage, we retain customer information within (3) three year period.

2. Usage of collected information

The information we collect during the time is used to support our business activities, including invoicing, customer support and tracking site usage.

Your email address as a contact point will be used to notify you about updates, service usage information and announcements. You can unsubscribe by sending an email from your account’s email with “Unsubscribe” subject to support@magistral.io

3. Data streamed via Magistral service

Magistral uses personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. You (Customer) guarantee that personal information is relevant to its intended use, accurate and complete.

Magistral service provides multiple security levels, including transport layer and optional encryption on customer side, to cipher data before transmission over our infrastructure.

Magistral detects actions e.g. when you or users of your applications are connecting or disconnecting to the Service as well as collects IP addresses of the devices/machines from where such connections were established. Magistral also collects GEO-locations derived from IP-addresses of connection points used for real-time presence, GEO and analytic components.

Aggregated, non-personally identifiable data streamed through the Magistral service may be used afterwards to help us with the development, optimization, planning and scaling of the Magistral service capacities as well as to help generating reports for internal use or provided to customer within available subscription plan terms.

4. Protection of collected information

Magistral takes all reasonable measures required to protect against the unauthorized access, misuse, alteration or destruction of personally-identifying or potentially personally-identifying information.

We do not disclose, share, sell, rent, or trade such information with third parties except as required to provide you the Magistral Service and as specified in this policy.

We reserve the right to use or disclose collected information provided if required by law and if it protects our rights and/or to comply with a judicial proceeding, court order, or legal process.

5. Statistics

Magistral may over the time publicly release impersonal aggregated statistics about usage of web-site or service and about its visitors. Aggregated non-personal-identifying information can be released in public reports and presented in our internet site or in mass media.

6. Children

Our service are not designed for people under 13. A person under 13 may only use the Magistral with the involvement of your parent or guardian. If we discover that a person under 13 has provided us with personal information, we will delete such information from our systems.

7. Marketing activities

If you are a registered user of Magistral and have supplied us with your email address, we may send you emails to let you know about new service features, changes in policies, solicit your feedback and keep you informed about what’s going on with our products.

If you wish to stop this communication, you can simply send an email with “Unsubscribe” subject to support@magistral.io mailbox.

8. Access to your Information

You may contact us to request collected Customer Information held by Magistral in order to correct, amend or delete pieces information which might be inaccurate.

Should you wish to communicate it or if you have any questions concerning our privacy policy please contact us via the following coordinates:

Customer data
Severedge GmbH
80336, Germany, Munich, Landwehrstrasse 61
support@magistral.io

9. Changes to Privacy Policy

If Privacy Policy or procedures change over the time, we promptly post those changes to our website (www.magistral.io). Any such changes will be effective immediately upon being posted, unless otherwise stated in the change.

10. Governing law and dispute resolution

The privacy policy is governed exclusively by German law. A court having exclusive competence to resolve disputes arising out of this Privacy Policy is a competent state court in the place of residence of Severedge GmbH (Munich, Germany).